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Understand the Rules Before You Play

tombolla operates where state law permits, and every account holder agrees to a clear set of terms that govern access, eligibility, data handling, and dispute resolution.

State-by-state accessAccount eligibility termsData rights and privacyPayPal, Venmo, Play+ payment termsDispute resolution process
tombolla Understand the Rules Before You Play
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about your rights under our terms, a dispute about a transaction processed through PayPal, Venmo, or Play+, or a request to access or correct your personal data, our support team handles all of these through the channels below. Policy-related requests are treated separately from general account help and are routed to a dedicated review queue.

Live Chat Open live chat from the help icon in your account dashboard. Policy and data requests submitted here are flagged as priority and routed to our compliance team.
Email Support Send policy, data-access, or account-closure requests to the support email address listed under account settings. Include your registered email and the nature of your request.
In-Account Request Form Log in on mobile or desktop, go to Account Settings, and select the Legal and Privacy tab to submit a formal data request or account review directly through the platform.
DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account

Account security and data handling are not afterthoughts here. Every account uses SSL encryption in transit, and payment credentials for PayPal, Venmo, and Play+ are never stored on our servers — they are processed through the payment provider's own secure environment. Our data retention schedule is tied to your account status: active accounts retain full session and transaction history, and closed accounts are retained for the period required by applicable state regulations before deletion is scheduled.

SSL Encryption All account data, session activity, and payment instructions travel over SSL. Your PayPal and Venmo credentials never touch our servers directly — they stay within each provider's secure flow.
Data Retention Schedule We keep your account data for the period required under the state regulations that apply to your account. After account closure and the required hold, deletion is scheduled automatically.
Cookie and Tracking Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings link in the site footer.
Data Access Requests You can request a full export of your account data at any time. Submit the request via the Legal and Privacy tab in account settings, and we will respond within the timeframe required by applicable law.

Common Legal Questions About Your Account

These answers address the policy questions we hear most from account holders in the United States — covering eligibility, data rights, payment terms, and how to take action on your account.

No. Access depends on state law. We verify your location at login, and accounts in states where online gaming is not permitted will be restricted from accessing real-money features.

Our platform terms govern how the deposit is credited to your account. PayPal and Venmo's own terms govern the transfer on their end. Both sets of terms apply simultaneously when you fund your account.

Yes. Log in, go to Account Settings, and open the Legal and Privacy tab to submit a data export request. We will respond within the timeframe required by the law applicable to your account.

Your account data is retained for the period required under applicable state regulations. After that hold period ends, deletion is scheduled. You will receive email confirmation when closure is processed.

Contact us through live chat or the support email in your account settings. Provide your transaction ID and the date of the disputed charge. Play+ disputes are routed to our compliance review queue.

Use the Legal and Privacy tab in Account Settings for formal requests. For immediate help, live chat can initiate the process, but written requests through the form create a documented record for your files.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.