Reference

What You Agree to When You Open a tombolla Account

These terms set out the rules that apply to your tombolla account — how it works, what we expect from you, and what you can expect from us.

Applies to all account holdersState-law eligibility appliesCovers PayPal, Venmo, Play+ useGoverns deposits and withdrawalsUpdated terms notified by email
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tombolla What You Agree to When You Open a tombolla Account
HOW WE OPERATE

What tombolla Does to Keep Your Account Secure

Your account data and payment details are handled under strict security protocols. When you connect PayPal or Venmo to your account, tombolla does not store your wallet credentials — transactions run through those providers' own secure environments. Identity verification is required before any withdrawal is processed, which means you'll submit a government-issued ID and proof of address once through the account settings screen. We keep transaction records for the period required under applicable law, and we do not sell your personal data to third parties.

Payment Data Handling

PayPal and Venmo transactions are processed entirely within those platforms' environments. We do not retain your wallet login, card number, or payment credentials on our servers.

Identity Verification

Before your first withdrawal is released, you complete a one-time ID check inside account settings — upload a government-issued ID and a recent proof of address to clear it.

Data Retention

Account and transaction records are kept for the period required under applicable state and federal law. You can request a copy of your data by contacting our support team by email.

Account Security

We use SSL encryption across all account pages. If suspicious activity is detected on your account, we may temporarily restrict access and contact you at the email on file.

REACH US DIRECTLY

Contact Us About These Terms

If any section of these terms is unclear or you need to flag a concern about your account, our support team is the right first stop. Reaching out before escalating a dispute is a condition of the process laid out in these terms — we're set up to resolve most issues at the account level without extra steps.

Team online

Live Chat

Start a live chat session from the account dashboard. A support agent can walk you through what a specific term means for your account situation.

Email Support

Write to our support address for anything that needs a written record — such as a formal dispute, a request for account data, or a terms clarification you want documented.

Account Help Center

The Help Center inside your account covers the most common questions about deposit rules, withdrawal conditions, and what triggers an identity verification request.

Answers to Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and what happens when something goes wrong. If yours isn't here, live chat or email support are both available from your account dashboard.

Access to tombolla depends on state law. If your state does not permit online casino activity, you are not eligible to open or use an account, and these terms do not grant you that right.

We can update these terms at any time, but we notify account holders by email before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

Depending on the nature of the breach, we may suspend your account pending a review, restrict withdrawals until the matter is resolved, or close the account entirely if the violation is serious.

Contact our support team first — by live chat or email — with your transaction reference. Most deposit and withdrawal disputes are resolved at the account level without needing to escalate further.

We retain your account and transaction records for the period required under applicable state and federal law. Email support to request a copy of the data we hold about you.

The core account terms apply equally across all payment methods. However, Play+ prepaid card use is also subject to the card issuer's own terms, which you accept separately when you load the card.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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